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Naturally, of Course!

Owned and operated by Lakia Pendergrast

 

 

POLICIES

 

As of April 15th 2012, I have decided to implement policies and practices for my business.  In order to better serve my clients the following policies will be enforced. Revised 10/10/13

 

Sisterlocks ™ Retightenings

 

Sisterlocks ™ retightenings are offered at a rate of $90.00 (up to the first 3 hours), and $15.00 per additional 1/2 thereafter.

 

Retightenings are done between 4 and 6 week intervals.  Clients who experience slippage, and or growth spurts are encouraged to schedule a retightening every 4 weeks.  Slippage and unraveling of the locks occurs more rapidly when the hair is not bundled properly, washing too vigorously, and or use of non-recommended products.

 

Appointment Cancelations

 

Appointment cancelations require a 24 hour advance notice.  This will allow rescheduling with ease.  Same day appointment cancelations are subject to a $35.00 cancelation fee.  The $35.00 cancelation fee must be paid the day of your next appointment, before retightening of the locks. Unfortunately, clients that cancel excessively will be terminated.  No funds will be returned if the client decides to cancel a Sisterlocks (TM) install.

 

Lateness

 

Appointments are set in intervals.  The appointment begins at the time set, not when the client arrives.  The 3 hour window for a retightening will begin at the time the appointment is set.  The client must call to inform me with a courtesy call that they are running behind or stuck in traffic before their set appointment time.  Arriving later than 15 minutes is subject to having the appointment rescheduled for a later date and time, especially without giving a courtesy call.  We must respect another clients appointment slot, it is more than likely there are other appointments set that day or for me to spend time with my family.  Clients that are excessively late will be terminated.

 

 

 

Scheduling Appointments, Appointment Changes & Reminders

 

Schedulicity.com is the online appointment scheduling system used by Naturally, of Course.  I like to schedule your next appointment at the end of the retightening session. E-mail reminders are sent out the day before your next appointment.  Schedulicity.com is available to the client in order to schedule, and reschedule their appointments.  Make certain that you have a correct e-mail address on file so that you are able to receive appointment reminders. 

 

Payment

 

Payments are honored in the form of Cash or Credit card. No checks allowed, or IOUs. Sisterlocks (TM) establishments (Install) requires a $150.00 Non-Refundable deposit.  Retightening Classes requires a $125.00 non-refundable deposit. ALL DEPOSITS are non-refundable, NO EXCEPTIONS!!

 

Sisterlocks Establishments (Installs)
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Sisterlocks (TM) establishments (Install) requires a $150.00 Non- Refundable deposit.  The deposit is separate from the $50.00 consultation.  Those that are serious about scheduling an install should be prepared to pay a total of at least $200.00 at the time of consultaion.  All funds received that day will go toward the price quoted for the establishing of the Sisterlocks(TM).  The quoted price at the time of consultation is good for a Sisterlocks establishment within (30) days or as I prohibit. 

Entourage

 

Unfortunately, only individuals being serviced may accompany the client at the appointment.  Parents may wait in waiting area only (but are encouraged to leave), and not in my work area. I am required to safeguard the Sisterlocks™ method/technique.  No entourage will be allowed.

 

Hours of Operation

 

Saturday 7AM-10PM

Sunday 2PM – 9PM

Tuesday – Friday 7PM -10:00PM

Every other Monday 8AM – 5PM

* I am able to make accommodation on a case by case basis.  These are my set hours of operation. 

 

 

 

 

I have read the above policies for “Naturally, of Course!” and understand my responsibilities as a client.

 

 

Signed  ________________    Date ________

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